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Guarantee

  1. Guarantee

Luxul Murphy beds stand out on the market for their quality, because in addition to providing the true comfort of a stationary bed, they offer unparalleled sturdiness. Luxul uses the finest materials and high-quality mechanisms to guarantee durability, reliability, and strength. We guarantee superior quality materials and meticulous finishing for the long-lasting and robust use of your wall bed.

All Luxul furniture comes with a 5 (five) year warranty.

  1. Generalities

The legal guarantee against hidden defects is valid for two years, in accordance with Articles 1641 to 1649 of the French Civil Code. It stipulates that Luxul guarantees the product against any hidden defects that would render it unfit for its intended use. The customer will then have the option of choosing between a price reduction or canceling the sale.

The customer, when wishing to make a claim against Luxul regarding the legal guarantee of conformity, must do so through our after-sales service using the following contact details:

  • Directly on your personalized customer area accessible on the website,
  • By phone at +352 621 966 084
  • Email address : info@luxul.lu
  • By regular mail (however, for added security, we recommend sending it with return receipt requested) to the following address: Luxul, 32A Quai de la Moselle, L-5553, Remich, LU
  1. Legal provisions

Legal guarantee of conformity according to article L217-4 of the Consumer Code

"The seller delivers goods that conform to the contract and is liable for any lack of conformity existing at the time of delivery.".

He is also liable for defects in conformity resulting from packaging, assembly instructions or installation when the latter was his responsibility under the contract or was carried out under his supervision.

Legal guarantee of conformity according to article L217-5 of the consumer code

"The property conforms to the contract:"

1° If it is suitable for the purpose usually expected of similar goods and, where applicable:

– if it corresponds to the description given by the seller and possesses the qualities that the latter presented to the buyer in the form of a sample or model;

– if it possesses the qualities that a buyer can legitimately expect, having regard to the public statements made by the seller, the producer or their representative, particularly in advertising or labelling;

2° Or if it has the characteristics defined by mutual agreement between the parties or is suitable for any special purpose sought by the buyer, brought to the attention of the seller and which the latter has accepted.

Legal guarantee of conformity according to article L217-6 of the consumer code

"The seller is not bound by the public statements of the producer or his representative if it is established that he did not know them and was not legitimately in a position to know them."

Legal guarantee of conformity according to article L217-7 of the Consumer Code

“Any lack of conformity that appears within twenty-four months of delivery of the goods is presumed to have existed at the time of delivery, unless proven otherwise. For second-hand goods, this period is six months. The seller may rebut this presumption if it is incompatible with the nature of the goods or the alleged lack of conformity.”

Legal guarantee of conformity according to article L217-8 of the Consumer Code

“The buyer has the right to demand that the goods conform to the contract. However, they cannot contest conformity by invoking a defect that they knew of or could not have been unaware of when they entered into the contract. The same applies when the defect originates from materials that they themselves supplied.”

Legal guarantee of conformity according to article L217-9 of the consumer code

« En cas de défaut de conformité, l’acheteur choisit entre la réparation et le remplacement du bien. Toutefois, le vendeur peut ne pas procéder selon le choix de l’acheteur si ce choix entraîne un coût manifestement disproportionné au regard de l’autre modalité, compte tenu de la valeur du bien ou de l’importance du défaut. Il est alors tenu de procéder, sauf impossibilité, selon la modalité non choisie par l’acheteur.»